Norwich City announce season ticket rebate changes

PUBLISHED: 23:43 06 October 2020 | UPDATED: 23:43 06 October 2020

Norwich City have announced changes to their season ticket rebate system. Pictures: BRITTANY WOODMAN

Norwich City have announced changes to their season ticket rebate system. Pictures: BRITTANY WOODMAN

Archant

Norwich City have confirmed that it will no longer rebate season ticket holders on a game by game basis, instead opting to forward this season’s payments to secure seats for the 2021-22 campaign.

This will result in there not being a season ticket renewal period in January, as has traditionally taken place in previous years.

Season ticket holders will be sent full information in the coming days including information on how to apply for a refund.

If supporters wish to get a refund (whether they’ve paid in full or by direct debit) - then they can do so and also reserve their seat for next season. They’ll be given an opportunity to set up a payment in a small window in March. With the club to announce those dates closer to the time.

Chief operating officer Ben Kensell told the club’s official website: “Like everyone else at this time, we’re concerned by the recent rise and increase in COVID-19 cases around the country. The safety of our supporters, wider community, staff and players remain absolutely paramount at this time.

Football fasn won't be returning to Carrow Road anytime soon. Pictures: BRITTANY WOODMANFootball fasn won't be returning to Carrow Road anytime soon. Pictures: BRITTANY WOODMAN

“That said, we were very disappointed to hear of the government’s update and stance regarding the further pausing of a return of supporters to sporting events.

“We were incredibly proud of a very successful pilot fixture against Preston North End. It was a result of a lot of planning and hard work from many areas of our football club. We thank the fans for their compliance and patience during the process.

“There is no escaping from the fact that this is a very difficult and challenging time for our football club and wider industry. The current pandemic has cost our club tens of millions of pounds and as we continue to play behind closed doors that figure will continue to rise rapidly over the coming period.

“By offering season ticket holders the opportunity to put their 2020-21 spend towards a season ticket for 2021-22, we are able to ensure a smooth and seamless process moving forward.

Canaries chief Ben Kensell has thanked fans for their support during the coronavirus pandemic. Picture: Neil Didsbury/ArchantCanaries chief Ben Kensell has thanked fans for their support during the coronavirus pandemic. Picture: Neil Didsbury/Archant

“The support from our fanbase – moral, sporting and financial – during this time has been unwavering. Unfortunately, we don’t know when we’re going to be able to welcome supporters back to games at Carrow Road, but we ask that everyone continues to follow the wider guidance and that we do what we can to support each other throughout this time.

“We truly appreciate and thank our supporters for their continued support during what continues to be an incredibly difficult and challenging period for all.”

The club have also expressed their disappointment at the government’s decision to prevent supporters from returning to stadiums after holding a successful pilot in their 2-2 draw with Preston North End last month.

Despite that, they have said that they stand ready to enact their plan should their stance on supporters change in the coming weeks or months ahead.

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