Daphne Griffith, NCISA I attended a conference in Norwich as part of my work this week: all about mental health and emotional well-being. One of the speakers gave a presentation on effective management and I'm afraid my mind began to wander a bit and I started to put her words into the context of the fortunes of our football club - about a million miles from her intended focus!However, everything she said made sense in a Norwich City context.

Daphne Griffith, NCISA

I attended a conference in Norwich as part of my work this week: all about mental health and emotional well-being. One of the speakers gave a presentation on effective management and I'm afraid my mind began to wander a bit and I started to put her words into the context of the fortunes of our football club - about a million miles from her intended focus!

However, everything she said made sense in a Norwich City context. She spoke about the responsibility of the manager in ensuring that everyone in an organisation is in tune with its ethos, which means a manager must ensure that everyone understands the aims they are working towards and feels involved. People within any organisation want honesty from a manager - to know where they stand, to be listened to, to feel supported and to feel confident of the support of their colleagues.

Then they work well as a team, are able to take individual responsibility and feel positive about their work.

Glenn Roeder isn't God, although some OTT supporters are beginning to say so. As he says of his team, he is a human-being, and one with a sharp tongue at times. However he, together with his assistant and coaching staff, has led the team he described as being “ill” in October to a respectable place in the table, and playing attractive football. I think he is really showing his class as a manager. He and the squad have been on a training and team-building trip to Spain this week. This is a well-deserved pat on the back and a boost for the next few vital weeks. Let's hope they all come back raring to go!

t Fans of football have been shocked this week by pictures of the injury to Eduardo. The instant vilification of Martin Taylor has fortunately been tempered as managers and the press have had an opportunity to look more closely at the evidence. They have seen a quicksilver player mown down by a defender - doing what he is paid to do, albeit clumsily. Let's hope Eduardo's injury isn't career-threatening, and that “Tiny” Taylor regains his confidence. I would still like to see Taylor back at Carrow Road next season.

t Whether you think Glenn is God or not, you have an opportunity to meet him at the forum to be hosted by NCISA in The Business, Carrow Road on March 17. Kick-off 7.30. All welcome.